1. Nature of Service and Delivery
The service provided is a professional coaching program delivered remotely via online tools (e.g., WeChat, Voov Meeting, Email). Coaching does not constitute medical consultation, psychotherapy, legal, or financial advice. Offer Lantern provides guidance and training modules to support the Client’s professional development. A separate, detailed contract will be signed between Offer Lantern and the Client before the program begins, which may include more specific terms regarding fees, schedule, and other provisions than those summarized here.
2. Payment and Fees
The total program fee is communicated to the Client before payment and shall be paid according to the agreed terms. Non-payment may result in suspension or termination of services.
3. Refund Policy and Right of Withdrawal
Due to the intangible and personalized nature of the services, the availability of a refund depends on the stage of service delivery:
Before Commencement: The Client may exercise their legal right of withdrawal in accordance with the laws of their country of residence (e.g., 14 days in the EU, 7 days in China) and receive a full refund.
After Commencement: By accessing the digital materials or attending the first coaching session, the Client expressly requests the immediate performance of the contract. Consequently:
In the EU, any refund will be calculated pro-rata (deducting the value of services already provided).
In China and other jurisdictions, once the personalized service has begun or digital content has been accessed, the service is deemed “delivered” and the right of withdrawal no longer applies.
Finality: No refund is available once the program is fully completed or all digital assets have been accessed.
4. Liability
Offer Lantern provides guidance and training modules for informational and educational purposes only. No specific results or professional success are guaranteed. Offer Lantern’s liability shall not exceed the total amount actually paid by the Client for the program.
5. Client Responsibilities
The Client shall provide accurate information and actively participate in the coaching process. The Client is solely responsible for decisions and actions taken based on the program.
6. Intellectual Property
All program content, including written, audio, and video materials, remains the exclusive property of Offer Lantern. The Client shall not reproduce, distribute, or publicly use any content without Offer Lantern’s prior written consent.
7. Dispute Resolution
Any complaints or requests must be submitted in writing to: offerlantern@outlook.com. The parties shall attempt to resolve disputes amicably before initiating legal proceedings.
8. Governing Law
These terms are governed by Swiss law. In the event of an unresolved dispute, the courts of the Canton of Valais (Switzerland) shall have exclusive jurisdiction.